Returns & Exchanges

We want you to love your Jones Road products, which is why we offer a 30-day window for returns or exchanges on items that don't meet your expectations. Please note that original shipping fees are non-refundable and items must be gently used or unopened.

1

Visit the Returns Portal

Navigate to our online returns center and enter your order number and zip code to locate your purchase.

2

Select Your Items

Choose the specific products you wish to return or exchange and provide a brief reason for the request to help us improve.

3

Print Your Label

Download and print the prepaid shipping label provided by our system and securely package your items.

4

Ship and Refund

Drop off your package at the designated carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing